Return Policy
Common Questions about Return & Refund Services
We have sorted out the most concerned after-sales return questions for users, and all service rules are based on the principle of fairness and convenience ✨
Q1: What kinds of goods can I apply for return?
Most daily shopping goods in our store support return and refund applications. As long as the goods are kept in original intact condition without man-made damage and meet the basic return specifications, you can contact us to initiate a consultation. We will try our best to meet your reasonable return needs for non-special goods.
Q2: Are there any goods that cannot be returned?
A small number of special goods do not support return services, including exclusive customized products, hygiene disposable products, and goods that have been used, damaged or cannot be resold normally. This rule is formulated to ensure the basic service fairness of all users, and we will fully inform you before you place an order.
Q3: How to start the return process after deciding to return the goods?
You only need to contact our official after-sales channel, provide your order information and return demand description, and our professional team will try their best to reply and guide you to complete the subsequent return operation at the earliest time. You do not need to operate complicated procedures independently, and we will provide one-to-one service guidance.
Q4: How is the return expense and refund progress arranged?
The bearing of return expenses is determined by the responsible party of the order problem. For quality problems, wrong delivery and other service problems, we will bear the relevant expenses as much as possible; for personal reason returns, the expenses will be borne by the user. After we receive and verify the goods, we will try our best to complete the refund settlement quickly, and the specific progress will be subject to the actual processing situation.
Q5: Can I apply for exchange service instead of refund?
We support reasonable exchange demands from users. If you do not want a refund and hope to replace other styles or specifications of goods, you can put forward your demand to the after-sales team. We will try our best to coordinate resources to meet your exchange needs and optimize your shopping experience.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
We have sorted out the most concerned after-sales return questions for users, and all service rules are based on the principle of fairness and convenience ✨
Q1: What kinds of goods can I apply for return?
Most daily shopping goods in our store support return and refund applications. As long as the goods are kept in original intact condition without man-made damage and meet the basic return specifications, you can contact us to initiate a consultation. We will try our best to meet your reasonable return needs for non-special goods.
Q2: Are there any goods that cannot be returned?
A small number of special goods do not support return services, including exclusive customized products, hygiene disposable products, and goods that have been used, damaged or cannot be resold normally. This rule is formulated to ensure the basic service fairness of all users, and we will fully inform you before you place an order.
Q3: How to start the return process after deciding to return the goods?
You only need to contact our official after-sales channel, provide your order information and return demand description, and our professional team will try their best to reply and guide you to complete the subsequent return operation at the earliest time. You do not need to operate complicated procedures independently, and we will provide one-to-one service guidance.
Q4: How is the return expense and refund progress arranged?
The bearing of return expenses is determined by the responsible party of the order problem. For quality problems, wrong delivery and other service problems, we will bear the relevant expenses as much as possible; for personal reason returns, the expenses will be borne by the user. After we receive and verify the goods, we will try our best to complete the refund settlement quickly, and the specific progress will be subject to the actual processing situation.
Q5: Can I apply for exchange service instead of refund?
We support reasonable exchange demands from users. If you do not want a refund and hope to replace other styles or specifications of goods, you can put forward your demand to the after-sales team. We will try our best to coordinate resources to meet your exchange needs and optimize your shopping experience.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.